Related Articles
Declined Credit Cards
DECLINED CREDIT CARD If the card was declined and a new card is entered, the invoice will have to be sent out manually. The new card will be saved and used toward future invoices for that subscription. The way we store payment methods is via ...
Auto Draft With a Credit Card
AUTO DRAFT WITH A CREDIT CARD If auto-draft is selected, the credit card will be charged automatically on the next billing cycle/ when the next invoice is generated. Your customer will receive an email stating that the invoice is paid, as well as a ...
Credit Card Transaction Error: 5030 Unable to Locate Transaction
This is a USIO Error when an imported Token is incorrect or not found. Please reach out to the success team to see if there is an additional token that can be used. If there is not one then you will need to contact your customer for a new CC or ACH
Creating a Service Call - For Technicians
WEBVTT - This file was automatically generated by VIMEO 0 00:00:02.800 --> 00:00:05.300 Right today. I'm going to show you as a technician. 1 00:00:06.200 --> 00:00:07.500 how to start a service call 2 00:00:08.500 --> 00:00:10.000 as well as ...
Issuing a Refund
HOW TO ISSUE A REFUND Go to the Accounting tab Click on Transactions Click on the Transaction You Would Like to Refund Refund It will then ask you how much you want to refund, clicking "Set Refund Payment Amount" will set the amount to the ...